Shenzhen Airport has taken a major step forward in improving taxi operations and passenger experience by implementing a high-definition video surveillance system. In the past, taxi drivers often bypassed the official queue by entering from the VIP entrance or exiting from the A-building to the B-building, creating confusion and unfair competition. Some even parked illegally at night, disrupting the flow of traffic and causing frustration among passengers.
To address these issues, the Shenzhen Municipal Communications Commission launched the HD video monitoring system on May 1st this year. The system includes 19 high-definition cameras strategically placed in key areas such as the car area, waiting zones, and illegal reverse lanes, ensuring full coverage with no blind spots. This advanced technology allows for real-time monitoring and swift action against any violations.
Since its implementation, the system has already helped investigate over 30 taxi-related violations, leading to more than 20 successful recoveries of lost luggage. Drivers caught not following the rules—such as leaving their vehicles unattended, refusing passengers, or cutting in line—have been disciplined. As a result, the overall order at the airport taxi stand has significantly improved, with fewer incidents of disorderly behavior.
"The high-definition system provides clear evidence of where passengers enter the waiting area and helps prevent misunderstandings between passengers and staff," said an official from the Shenzhen Airport Taxi Management Station. "It has played a crucial role in reducing queue-jumping and enhancing transparency."
According to a recent survey, around 40 passengers per flight compete for a taxi, highlighting the need for better organization. The city's comprehensive traffic control center now manages over 2,000 video channels, many of which are high-definition. With the cost of such technology decreasing, it is expected that the new T3 terminal at Shenzhen Airport and parts of the Guangzhou-Shenzhen Expressway will adopt similar systems in the future.
This initiative marks a significant shift toward smarter, more efficient transportation management, benefiting both drivers and passengers alike.
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