Recently, a lock business owner said that due to today's headline sales threats, if you continue to advertise in Baidu, instead of advertising in today's headlines, will let the team's people click together until the merchant Baidu balance is negative.
In response, the headline commercialization team reported that the company investigated and dealt with the commercialization of Shanghai branch SMB employees Fan Zhenzhen and Zhu Jieyan seriously violated the company's sales supervision system, violated the company's values, violated the professional ethics red line, and decided to expel the two. Processing without mentioning other issues involved.
Subsequently, the head of the sales team of the headline commercialization Shanghai branch (the leader directly under the leader) was very shocked and blamed. “This is definitely not just a question of the two involved employees. Anyway, something like this, no matter what. This shows that we have made omissions in the cultural construction and internal management of the company's sales. This is actually the responsibility of managers like me."
Today's headline commercialization team informed the full text of the email:
On September 28th, the company investigated and dealt with the cases of commercialized Shanghai branch SMB employees Fan Zhenzhen and Zhu Jieyan who seriously violated the company's sales supervision system and violated the company's values ​​and violated the professional ethics red line.
On September 28th, the company received feedback from external merchants and investigated and verified that Fan Zhenzhen and Zhu Jieyan, members of the SMB-IS-D group of the commercialized Shanghai branch, took malicious words during the telephone sales process and threatened to entangle the external merchants. After research, the company decided to expel the two and report their information to the industry information base of the “Sunshine Integrity Allianceâ€. At the same time, the company apologized to the merchants at the first time and notified the result of the punishment.
The company's "2017 Sales Supervision System" clearly stipulates that no harassment of customers may be threatened by various types of illegal or unscrupulous means. The behaviors of Fan Zhenzhen and Zhu Jieyan not only seriously violated the relevant regulations of the company's sales supervision system and employee code of conduct, but also seriously violated the company's values ​​and violated the red line of professional ethics. The company will not tolerate such violations of the company's health and integrity culture and its violation of values, and will strictly pursue it. All employees are encouraged to take the precautions and strictly abide by the company's disciplinary system. If they find violations of company values ​​and violate the behavior and phenomenon of the Sales Supervision System, they are welcome to report to the company.
The person in charge is aware of the published content:
In fact, the company has already issued penalties and notices yesterday, and I will say a few words in my personal capacity.
I only knew this when I notified me about the sales supervision department the night before. The first reaction was very shocking and self-blaming.
The headline has grown rapidly in the past two years, and the commercialization team has expanded rapidly. But no matter how it develops, our initial heart has not changed. We all hope to reach the users through technology, serving the advertisers and making the advertising information more efficient. No matter from which level, such problems and events are irrelevant.
After many parties verified, the company fired two involved employees on the same day, and on September 29, it also made a report within the company. The company also criticized the management including me. We also contacted the merchants directly and apologized. The customer accepted our apology. Many thanks to our customers for their tolerance and understanding.
Of course, this is definitely not just a question for the two involved employees. Both of them are my subordinates, all young people I recruited. Anyone who has done the electricity sales knows that sales is a very hard job that requires countless efforts. Anything out of this, in any case, shows that we have made omissions in the cultural construction and internal management of the company's sales, which is actually the responsibility of managers like me. In the past two days, the company has opened countless meetings to discuss how to ensure the correct corporate culture and sales culture in the rapid development.
Sales is a job that requires the trust of Others. If you have done something wrong, you can only rely on your own little effort to get back. Thank you very much for your supervision and say sorry again.
(Editor: HN666)
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