The 2014 National “Quality Month” event is about to go deeper

In order to thoroughly implement the "Quality Development Program (2011-2020)", promote social quality and governance, and promote the construction of a quality country, in accordance with the "Implementation of the Quality Development Program 2014 Action Plan" (Guo Ban Fa [2014] No. 18) Deployment: In September 2014, the General Administration of Quality Supervision, Inspection and Quarantine, together with relevant departments and industry associations, jointly launched the national “Quality Month” activities. The relevant matters are hereby notified as follows.

I. Guiding ideology

Guided by Deng Xiaoping Theory, the important thinking of the "Three Represents", and the scientific outlook on development, we will implement the spirit of the Party's 18th and 18th Central and 3rd Plenary Sessions and the Central Economic Work Conference, and turn the foothold of promoting development. Focusing on quality and efficiency, we will mobilize the whole society to enhance quality awareness, actively participate in the construction of a quality-strength country, and strive to create a good social atmosphere in which the government attaches importance to quality, the pursuit of quality, the quality of society, and the quality of care for everyone. Give full play to the main role of enterprises, improve quality competitiveness, improve the overall quality of China's quality, promote economic development, improve quality and efficiency, and effectively promote the transformation of China's manufacturing to China, the transformation of China's speed to China's quality, and the transformation of Chinese products to Chinese brands. ".

Second, the theme of the event

Promote "three transformations" and build a quality power

Third, the focus of activities

(1) Carry out quality improvement activities in depth and promote the transformation and upgrading of economic development. All industries, departments, relevant cities and parks, combined with the actual development, consolidate the quality work foundations such as standards, measurement, certification and accreditation, inspection and testing, and improve the quality development incentive mechanism through standard guidance, brand driving, technical support and quality driving. Improve product quality, project quality, service quality and environmental quality, effectively promote economic development, improve quality and efficiency.

(2) Solidly carry out quality rectification activities to safeguard the vital interests of the people. Strengthen quality and safety supervision in key areas such as food, agricultural products and consumer goods. Carry out special actions to effectively rectify major quality issues related to public safety and personal health and safety, and effectively guarantee the quality and safety of the people's production and life. During the "Quality Month" period, we will focus on solving the practical problems that the people care about and achieve the real results that satisfy the people.

(3) Extensively carry out mass quality activities and enhance the quality awareness of the whole people. Popularize quality knowledge at the grassroots level and first-line, enhance quality awareness, and promote advanced quality management methods. Extensively carry out mass quality activities such as quality improvement, quality research, and technical competition, strengthen quality education and training, and improve the quality and ability of frontline employees and industrial workers.

(4) Vigorously carry out quality publicity activities to create a good atmosphere for quality development. It is necessary to increase the propaganda and make pre-heating before the “Quality Month”. During the “Quality Month” period, we should carry out in-depth publicity around key work, highlights and focus content. Make full use of emerging media such as information networks and mobile platforms to promote the extensive exchange and instant promotion of “Quality Month” activities. Organize and carry out the theme publicity activities with extensive influence and strong driving, such as the city quality festival, the park quality line, and the quality and safety week. Expose a number of major cases of quality violations and issue a series of important quality information of social concern.

(5) Actively promote the co-governance of social quality and form a synergy for promoting quality development. Mobilize the power of all parties in the society and build a quality and governance situation. Give play to the role of the main body of the enterprise, guide the enterprises to carry out the "quality month" activities in combination with the actual situation, and take the development road of winning by quality. Promote the government to do a good job of "quality month" activities, speed up the construction of a country with strong quality and strong quality (city, county), etc., carry out government quality work assessment, and announce the results of the assessment. Promote social forces such as industry organizations and third-party institutions, carry out industry self-discipline, and strengthen social supervision. Initiate the masses to participate in the “Quality Month” activities and promote the masses to build and share quality.

(6) Effectively improve the quality management level of the equipment manufacturing industry and promote the upgrading of manufacturing quality. Promote large and medium-sized equipment manufacturing enterprises to carry out quality management maturity self-examination and promotion activities, strengthen senior management's leadership in quality work, and continuously improve the quality management level. Guide and help small and micro equipment manufacturing enterprises to establish and improve the quality management system, consolidate the quality management basis such as standardization and on-site management, and strengthen the quality assurance capability. In the high-end equipment manufacturing enterprises, the introduction of quality function development (QFD), design failure mode and impact analysis (DFMEA) and other R&D quality tools will be carried out to improve the quality of R&D management. Carry out special training activities on the quality of all employees in equipment manufacturing enterprises, and popularize and apply advanced quality tools and methods.

Fourth, the activity requirements

(1) Strengthen leadership and meticulous organization. The local sponsoring departments and industries should attach great importance to and carefully plan, and must combine their own realities, clarify the objectives of the activities, formulate work plans, and refine the division of responsibilities. It is necessary to provide necessary policies and financial support for various activities to ensure the smooth development of the “Quality Month” activities.

(2) Enterprises are the mainstay and the masses participate. It is necessary to give play to the role of the main force of the "Quality Month" of enterprises, and promote enterprises to effectively improve the quality management level and enhance the quality competitiveness. In accordance with the overall requirements of the party's mass line education and practice activities, we should shift the focus of activities and actively mobilize the masses to actively participate, and proceed from the needs of the masses, do practical things for the masses, and let the people enjoy the fruits of "quality month" and make "quality." The "month" event is more deeply rooted in people's hearts.

(3) Constantly innovating and seeking practical results. It is necessary to innovate forms and organize activities that the masses like to see, entertain, and participate in interactive activities. We must adhere to the problem-oriented, focus on the hot and difficult issues in quality work, use the "quality month" activity platform, extensive mobilization, focus on strength, carry out research, achieve breakthroughs in key quality issues, and improve the effectiveness of "quality month" activities.

(4) Expanding the influence and building a brand. It is necessary to carry out the “Quality Month” publicity activities in all aspects and from multiple angles. It is necessary to mobilize widely and promote the “Quality Month” activities of cities, parks and social organizations. It is necessary to strengthen planning and implement the “Quality Month” activity as a platform to promote quality work and display quality development achievements, and to set up the “Quality Month” campaign to create a brand and create a brand. It is necessary to actively support relevant media to conduct extensive publicity on the “Quality Month” event.

All regions and departments should strengthen communication and cooperation and jointly carry out the "Quality Month" activities. It is necessary to supervise the inspection of the activities and put the work into practice. After the end of the “Quality Month” event, it should be summed up in a timely manner, and the units with good organization and outstanding achievements should be commended. The local quality inspection departments shall summarize the activities, relevant pictures and videos to the General Administration of Quality Supervision and Inspection before October 15, 2014.

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Main activities carried out by the organizers of the National “Quality Month” in 2014

1. Activities organized by the organizer

(1) Organizing the China Quality Conference. The General Administration of Quality Supervision, Inspection and Quarantine, together with relevant departments, held a China Quality Conference in Beijing to conduct in-depth discussions on quality development, so that the decision-making layer pays more attention to quality, so that the whole society pays more attention to quality and builds the brand of China Quality Conference.

(2) Implementing government quality work assessment. According to the State Council's "Quality Work Assessment Measures" and the "2013-2014 Provincial Government Quality Work Assessment Scoring Rules", the members of the National Quality Work Inter-Ministerial Joint Conference will conduct quality work assessments at the provincial people's government, and report the assessment results. State Council, the Central Organization Department. Guide all provinces (autonomous regions and municipalities) to carry out quality work assessments at the municipal and county levels.

(3) Promote advanced quality management methods. Set benchmarks and promote advanced. The organization learns from the quality city and related demonstration parks, exchanges experiences to promote quality development, and promotes local governments to pay more attention to quality. The organization will learn from outstanding organizations and individuals who have won awards for quality awards, promote advanced quality management experience and methods, and encourage enterprises to strengthen quality management and enhance quality competitiveness.

(4) Focusing on quality rectification activities. Carry out special rectification of agricultural product quality and safety and anti-counterfeiting activities in autumn and winter. Carry out supervision and sampling of infant formula milk powder and meat products. We will carry out the special action of “Quality Inspection and Sword” with key products such as building materials, automobiles and their accessories, gasoline and diesel, and children's products. Conduct e-commerce product quality risk monitoring and supervision and spot checks. Organize special inspections on the quality of railway transportation equipment and railway engineering. Focusing on the management of smog, we will implement 100 energy efficiency standard projects and carry out supervision and inspection of energy measurement and energy consumption limit standards in key industries. Focusing on well-known trademarks, foreign-related trademarks, Chinese old brands, geographical indications, etc., crack down on infringements. Strictly investigate and deal with the use of Internet, TV shopping and other channels to sell counterfeit and shoddy goods, infringement of intellectual property rights violations. Investigate and deal with a number of cases of quality violations, announce a number of typical cases of "quality inspection and sharp swords", expose a batch of blacklists, rectify a number of key areas with outstanding quality problems, severely crack down on product quality violations, and improve the level of quality and safety.

(5) Extensively carry out quality publicity activities. In-depth publicity of the State Council's "Quality Development Program (2011-2020)" and "Implementation of the Quality Development Program 2014 Action Plan". In-depth publicity of General Secretary Xi Jinping's requirements and instructions for promoting "the transformation of China's manufacturing to China, the transformation of China's speed to China's quality, and the transformation of Chinese products to Chinese brands." Carry out the propaganda interpretation and education guidance of the new Consumer Protection Law. Held the 10th anniversary of the establishment of the China Consumer Goods Quality and Safety Forum and the Defective Product Recall System. Promote and publish quality work performance appraisal results. The organizers carried out the "Quality Month" special publicity activities on the official website, mobilized relevant newspapers, radio stations, TV stations, networks, mobile platforms and other related media to strengthen the "Quality Month" activities of various units, and sent "Quality Month" public welfare mobile phone text messages. "Quality Month" public service advertisement. We will distribute “Quality Month” posters, brochures and other promotional materials to cities, parks, enterprises, etc., and hang the “Quality Month” slogan banner to create a good atmosphere for “Quality Month” activities.

Second, each unit carries out its own "quality month" activities

(1) The quality inspection department carries out the “National Testing Laboratory Open Day”, “Consumer Product Quality and Safety Publicity Week”, “Organic Product Certification Series Special Propaganda”, “Measurement of Huiminsheng, Integrity and Harmony”, “Double Ten Project” and “Elevator Safety Week” "Yang fiber inspection into colleges and universities" "Commonly protect the postal road bio-safety" "Implement the regulations of the automobile three guarantees, improve the quality of after-sales service" "Quality integrity public service advertising works collection" "Tourism service quality upgrade pilot" "Safe consumption knowledge 100 micro-courses "Themed activities. Held the national city (prefecture) leading cadre quality development and quality safety special research class, China Automotive Quality Summit activities. Organize part of the region to carry out self-declaration and social supervision pilot activities for enterprise product and service standards. Carry out the company's implementation of quality first responsible publicity activities. Organize online interviews on quality and safety of consumer products. Special inspections on the quality of sanitation work and special inspectors on foreign notifications. Highlight the quality and safety supervision of special equipment in public gathering places. Cooperate with the Central Civilization Office to carry out the "Respect for Products" campaign. Printed the "Quality Inspection Culture Construction and Practice Album". Organize the “Red and Black List” of corporate product quality, and publish “Red List” enterprises such as product quality supervision and random inspection, as well as “black list” enterprises such as unqualified product quality supervision and quality violations. A number of typical cases of "quality inspection and sword" were announced. The local government will continue to promote the construction of “National Quality City Demonstration City”, “Export Industrial Product Quality and Safety Demonstration Zone” and “National Export Food and Agricultural Product Quality and Safety Demonstration Zone”.

(2) The Education Department and the General Administration of Quality Supervision, Inspection and Quarantine, during the "Quality Month" activities, will guide the National Primary and Secondary School Quality Education Social Practice Base to carry out quality education and social practice activities for primary and secondary school students. Organized the "11th National Secondary Vocational School 'Civilized Style' Competition". Organize the “10,000-person college students' quality and safety volunteer service activities”, organize students to enter the enterprise, enter the community, promote product quality and safety knowledge, and enhance the quality awareness of the masses.

(3) The industry and information technology departments carry out quality benchmarking experience exchange activities and establish national and industry quality benchmarks. Select the typical quality benchmark experience demonstration application, deepen the new industrialization demonstration base and industrial agglomeration area, provide quality diagnosis for enterprises, and assist enterprises to carry out quality research. Promote China's outstanding industrial enterprises to "go global." Held a national symposium on industrial brand cultivation. Supporting the filming of documentaries such as "Brand Story" and "Chinese Dairy" to let the public understand the constant changes and progress of the quality of China's industrial products.

(4) The human resources and social security departments shall carry out training and technical competition of enterprises, and enhance the quality of “Made in China”. Guide and mobilize various mass quality activities, mobilize and call on the employees to actively participate in activities, comprehensively improve the professional quality and skill level of enterprise employees, and thus improve labor productivity and product quality.

(5) The Ministry of Housing and Urban-Rural Development organizes various national construction engineering quality supervision and law enforcement inspections focusing on the construction of affordable housing, sheds and public buildings, and urges all localities to strictly implement engineering construction laws and regulations and mandatory standards. We will comprehensively promote the special treatment of housing construction engineering survey and design quality and the common problems of residential project quality, and improve the quality of housing construction engineering survey and design and the quality of residential projects.

(6) The Ministry of Transport actively carries out propaganda activities to promote modern work management as the main line, promote the establishment of a long-term mechanism for construction standardization, strengthen the quality supervision and administrative law enforcement of highway water transport projects, focus on “safe traffic”, and do a good job in “safe construction sites”. .

(7) The Ministry of Agriculture continued to promote the special rectification of agricultural product quality and safety and the anti-counterfeiting of agricultural materials. Organize in-depth implementation of pesticides and pesticides, "lean meat", raw milk banned substances, veterinary antibacterial drugs, livestock and poultry slaughter, aquatic products illegally added banned substances and other seven aspects of special rectification to ensure the Mid-Autumn Festival, National Day agricultural products Consumer safety. We will start the action of agricultural resources in the autumn and winter, carry out the quality supervision and inspection of agricultural materials, concentrate on investigating and exposing a number of major cases of manufacturing and selling fake and inferior agricultural materials, and ensure the smooth progress of agricultural production in autumn and winter.

(8) The Ministry of Commerce has carried out in-depth development of high-quality service activities in the commerce and trade service industry. On the basis of consolidating the “standards” and “trees typical” of previous years, it has highlighted the theme of “advanced learning” and promoted the industry to achieve superior results. Through learning and publicizing the advanced deeds of the industry, we advocate quality service and new achievements in post work. Enhance quality service skills by improving service skills. By creating a good atmosphere for excellence, we will improve the sense of honor and professionalism of employees in the business service industry, and guide the business service industry and enterprises to contribute to the people's livelihood.

(9) During the quality month activities, the General Administration of Customs, in conjunction with the characteristics of IPR customs protection work, aims to create special event content and highlight practical results, and make full use of various propaganda channels to raise public awareness of IPR protection. The organization and deployment of the national customs continued to strengthen the crackdown on import and export infringements, focusing on the investigation and handling of illegal activities of import and export infringement and counterfeit consumer goods, cosmetics and electrical products. Continue to deepen the exchanges and cooperation between the customs and the industry, organize the rights holders to train the customs first-line law enforcement officers on brand protection knowledge, and enhance the customs' ability to crack down on infringements.

(10) The administrative department for industry and commerce shall carry out random inspections on the quality of goods, including five categories of key commodities and services such as household electronic appliances, clothing, shoes and hats, decoration and decoration materials, transportation, and related services, and severely investigate and punish illegal sales of unqualified commodities. The department strengthens the source management of product quality and safety.

(11) The General Administration of Press, Publication, Radio, Film and Television strengthens coordination and coordination among departments, organizes radio and television organizations at the central and local levels to do a good job in radio and television publicity and reporting of "Quality Month", increase reporting, enhance the depth of reporting, and improve the quality awareness of the whole nation. Promote the improvement of quality level and create a good public opinion environment that cares about quality and values ​​quality.

(12) The food and drug supervision and management department shall carry out large-scale public welfare actions, knowledge contests, popular science propaganda and other activities, promote the enterprise to strengthen the quality management awareness, implement the quality first responsibility, promote the integrity system construction and quality management level, and guide the healthy development of the industry. Enhance public awareness and enthusiasm for participation.

(13) The special action of the intellectual property department to carry out the “escort” of intellectual property rights enforcement. The local intellectual property departments shall conduct at least two centralized inspections, centralized rectification, and centralized case handling activities for the small commodity wholesale market, professional wholesale markets, and commodity distribution centers in the administrative region. Launch a special campaign for patent law enforcement rights protection in the field of e-commerce. All intellectual property rights assistance centers use television, internet, text messages and other media to vigorously promote and promote the "12330" report complaint phone.

(14) The China Banking Regulatory Commission organized the “Financial Knowledge into Wanjia” banking industry financial knowledge publicity service month activities, and promoted the public financial knowledge level and risk prevention awareness through centralized publicity. Carry out propaganda of the behavior of consumer rights protection in the banking industry and the sales behavior of products and services regulated by the banking industry, and carry out assessment and evaluation of the protection of consumer rights and interests of banking financial institutions. Expand the pilot scope of “standardization of banking service terms and service processes” to increase consumer satisfaction with banking services. The “2013 China Banking Industry Civilization Standardized Service 100 Best Demonstration Units Establishment and Selection Activities Summary and Commendation” and the “2014 China Banking Industry Civilization Standardization Service 1000 Best Demonstration Units” campaign were launched to carry out the “2013 China Banking Industry Popularization of Financial Knowledge Miles” The selection and commendation and "2014 China Banking Industry Popularization of Financial Knowledge Miles" activities.

(15) The National Defense Science and Technology Bureau and the General Armament Department take the theme of “keeping in mind the mission, warning bells, and combating the quality of weapons and equipment with combat effectiveness standards”, adhering to the principle of “quality first” in weapons and equipment, and further strengthening quality. Awareness, soundness and implementation of quality responsibility system. Carry out quality education practice activities with the core of “learning lessons and taking the opposites”. We will carry out activities at the grassroots level under the standards and standards for weapons and equipment quality, strengthen the implementation of quality requirements, and promote the normalization and standardization of weapons and equipment quality.

(16) The National Federation of Trade Unions conducts publicity and education activities among the broad masses of employees. We will carry out various types of quality improvement activities such as rationalization proposals, technological innovations, technological breakthroughs, technical exchanges, inventions and creations, creation of innovative studios and other technological innovation activities, as well as post training, technical competitions, skill competitions, and mentoring and teaching. Strengthening quality as an important part of the team construction, guiding employees to become "innovative experts" and "innovation demonstration posts", striving for "worker pioneer" and actively creating learning and innovative teams.

(17) The Central Committee of the Communist Youth League guides the broad masses of young workers to carry out youth quality awareness education, and guides young people to establish "quality first" and "quality" through training courses, symposiums, on-site promotion meetings, theme volunteer activities, and knowledge contests. "The concept." Carrying out quality education and training for young entrepreneurs and guiding young entrepreneurs to deeply understand quality and safety is the first responsibility and important content of enterprises. Carry out special skill competition activities with the core of improving product, engineering and service quality. Launched a national youth safety production demonstration post creation activity. The organization selected the quality QC group and the advanced model of the youth quality model. Organize a youth quality forum, organize youth positions to walk into the factory school community, explain the knowledge and technology to improve quality, and teach craftsmanship to improve quality.

(18) The All-China Women's Federation organizes various women's federations to carry out various forms of “quality month” publicity activities, vigorously promote advanced models of honesty and quality, mobilize women and families to actively participate in “quality month” activities, and promote integrity awareness and quality awareness. Community, into the family.

(19) The National Federation of Industry and Commerce continued to organize local industrial and commercial associations, directly affiliated chambers of commerce and member enterprises to carry out the theme activities of “strengthening the construction of quality and integrity and practicing the social commitment of the industry”. Taking the National Federation of Industry and Commerce Automobile and Motorcycle Chamber of Commerce as a pilot to promote the construction of industry product and service demonstration platforms, and play a typical role in leading the demonstration.

(20) Relevant federations and industry associations have in-depthly organized activities of “Quality Development” and “Quality Development” to promote the transformation and upgrading of China's industries and enhance the quality competitiveness of Chinese enterprises. China Brand Construction Promotion Association and China Machinery Industry Federation guide enterprises to accelerate the construction of independent brands and enhance the international competitiveness and influence of Chinese brands. China Quality Inspection Association continues to organize the “Enterprise Quality Integrity Initiative” special event to guide and promote enterprises to actively fulfill their social responsibilities. The China Quality Association holds the China Quality Innovation Forum to showcase the achievements of quality research and practice workers in quality management research, practice and innovation. Conduct nationwide on-site management star rating activities to guide enterprises to attach importance to and strengthen on-site management. Carry out nationwide quality trustworthy team construction activities. Held the 36th National Quality Management Team Representative Meeting, summed up advanced experience and practices, and continued to promote quality management team activities.

Annex 2

Main activities carried out by central enterprises in the “Quality Month” of the National 2014

1. The China Nuclear Industry Corporation carried out the “Five Ones” activity. That is, a “Quality Month” activity mobilization meeting will be held; a quality analysis meeting will be held to analyze the weak links existing in the operation process of the quality management system of the unit and the quality problems existing in scientific research, production and engineering construction, and formulate improvement measures; Special study, improve the quality of employees; organize a standard of homework, actively promote standard work; convene a summary meeting, summarize and evaluate, and praise the advanced departments and individuals.

2. China Nuclear Industry Construction Corporation uses the company's newspapers, websites and other channels to carry out the “Quality Month” publicity activities, carry out the “Quality Month” special inspection activities and self-examination and self-correction activities of engineering quality issues, and carry out “quality month” knowledge. Answer questions or contests, carry out the selection and selection activities of QC teams and quality excellent teams, and carry out quality education feedback and quality warning events and accident warning education activities.

3. China Aerospace Science and Technology Corporation, with the theme of “Founding Quality Cornerstone and Building a Space Power Powerhouse”, carried out quality publicity and education activities for all employees and promoted aerospace quality culture. We will promote the quality management of aerospace refinement, strengthen the quality inspection of scientific research and production sites, and ensure the successful completion of major aerospace engineering tasks. Convene a group company's 9.21 quality day meeting and electrostatic protection on-site exchange meeting to promote best practices and improve quality management. Produce and play the "Aerospace Model Quality Case Warning Record", carry out quality case education, and improve the quality of all staff.

4. China Aerospace Science and Industry Corporation implements the “2014 Implementation Plan for the Implementation of the Quality Development Program” and the “Regulations on the Quality Management of Weapons and Equipment” to promote the quality success strategy of the Group. The Group's quality work conference was held to systematically strengthen reliability work and comprehensively improve the quality and efficiency of aerospace products. We will carry out quality credit system construction, quality management system maturity construction, improve quality management level; carry out model supervision and inspection and evaluation of model reliability assurance; deepen life-cycle reliability assurance engineering technology and management research, and develop reliability specifications and guidelines. The new advanced employees will carry out the advanced quality culture and connotation of the aerospace industry; the QC group activities and the quality trustworthy team will be established. Launch 6S management and create a brand.

5. With the guidance of “three transformations”, China Electronic Technology Group Corporation has expanded its quality concept, carried out quality culture publicity and education activities, and enhanced the quality awareness of all employees. Focusing on improving product efficiency and satisfying customer needs, we will collect, select and publish quality papers, and organize special events such as “six sex” technical training, key process skill competitions, and user visits. To benchmark the "domestic excellence, world-class", promote the integrated prevention type ("IPQA") quality management mode with Chinese electric characteristics, and promote the research on "management quality control and control mode and method of complex equipment in digital environment", deepen the design, Construction of the “three major norms” system for process and testing.

6. China National Petroleum Corporation carried out the theme activity of “strengthening quality and safety awareness and promoting quality and efficiency development”. Implement the "Quality Development Outline (2011-2020)", carry out quantitative analysis of quality indicators, promote the construction of quality management system, integrate management systems, improve the basic management capabilities of enterprises, provide quality products, engineering and services to the society, and ensure quality and safety.

7. China National Offshore Oil Corporation carried out propaganda activities with the theme of “grasping the foundation, quality, and efficiency”. Conduct multi-form and multi-level quality training to strengthen the popularization of quality knowledge of grassroots and front-line employees. Conduct quality management system audit work. Strengthen on-site inspection of major engineering projects and production activities to improve process control capabilities.

8. China Datang Corporation organizes group companies to carry out “quality month” publicity activities such as hanging banners and making exhibition boards. Special inspections are carried out on quality key control points such as infrastructure projects, mechanical products, and safety production equipment. Conduct knowledge training and lectures for quality practitioners, and improve the level of infrastructure and safety production of grassroots enterprises.

IX. China United Network Communications Group Co., Ltd. launched the “Customer Service Interface Optimization and Enhancement Month” activity. Customer-oriented interface in each channel, with the customer's convenient, fast, accurate, transparent and consistent customer contact experience as the goal, driving the background to respond to customer contact needs and achieve customer satisfaction.

X. China Electronic Information Industry Group Co., Ltd. carried out skill competitions, knowledge contests, special trainings and other activities to improve the quality of products and services, and strive for product quality. The national inspection and inspection rate is stable at over 90%, and the acceptance rate of large and medium-sized process projects is one. 100%, the customer satisfaction of the production service industry reached 80 or more.

XI. China Machinery Industry Group Co., Ltd. carried out the theme activity of “focusing on customer satisfaction, optimizing business processes, strengthening process supervision, and achieving quality growth of enterprises”. Conduct customer satisfaction surveys to identify weak links in products and services and research and solve them. Strengthen the quality and safety supervision of key projects and major equipment, and promote quality improvement with scientific and standardized management. We will carry out intensified quality awareness publicity and education activities to create an excellent quality culture for the company.

XII. China Dongfang Electric Group Co., Ltd. organized the “Redemption of Violations and Establishing a Red Line of the System” activities in the whole group with the theme of “Integrity, Good Quality and Strong Enterprise”, and organized the group to start a big discussion.

XIII. COFCO Group Co., Ltd. launched a special action on “Responsible for Quality and Safety Major Hazards”. The establishment of typical demonstration enterprises for external benchmarking and internal industrial chain of group companies. Organize employee skill competitions, knowledge contests, essay competitions, quality model competition activities, conduct special trainings such as risk management, and targeted training for business leaders, organize the opening of industrial parks, production enterprises and research institutes to the public, and create a quality and safety staff culture. .

XIV. China Port China Travel Group Corporation organizes employees to carry out advanced people and advanced experience in quality management, establish advanced models, and improve product and service quality. Organize group customer satisfaction survey activities. Conduct "Service Star" selection, employee skill competition and customer service skills competition. Combined with the "three-year industry leading plan" to implement the benchmarking potential. We carried out quality inspection activities with the main content of “inspecting quality responsibility awareness, checking quality management level, checking quality loss”.

15. National Nuclear Power Technology Co., Ltd., in conjunction with the national AP1000 three-generation nuclear power autonomy, relying on the progress of the project and the actual situation of the enterprise, focusing on the strategic layout of the “seven basic foundations and five major platforms”, with “international benchmarking, innovative development; fine management, comprehensive improvement” "The theme of the "Quality Month" series of activities was held to "convene a site meeting, publish two documents, and apply three tools to achieve four quality improvements."

16. China Commercial Aircraft Co., Ltd. takes the theme of “Practicing Quality Policy and Delivering Fine Aircraft”. Joint aviation industry to hold aviation quality forum. We will carry out the selection of the top ten quality and safety pacesetters for “Quality Improvement, Youth First”.

17. China Steel Group Corporation conducts internal audit of quality management system. Carry out self-examination and self-correction of product quality and construction project quality, timely identify existing problems and hidden dangers, and ensure that the quality management system is effectively operated in production and project construction. Organize quality management knowledge improvement training within the group, carry out internal enterprise quality management experience exchange, promote the application of advanced quality management methods and technologies, and continuously improve the physical quality of products.

18. China Steel Research and Technology Group Co., Ltd. vigorously promotes and highlights the atmosphere of the event through slogans, blackboard newspapers, and bulletin boards. Conduct a technical quality seminar on “How to ensure the quality of the project meets the project quality objectives” and “How to identify and control the quality of raw materials”. Conduct quality hazard investigation, rectification, and technological innovation activities. Carry out the “seven investigations and one visits” activity with the main contents of “check quality awareness, check quality level, check guarantee system, check standard implementation status, check measurement and test guarantee, check site management, check quality loss and visit users”.

19. China National Chemical Corporation has established a well-known brand creation work to strengthen the brand building of silicone, vulcanizer, internal mixer and epoxy resin. Promote quality improvement activities, conduct benchmarking, continuous improvement and QC activities. Conduct a key quality inspection activity to strengthen corporate quality and safety control.

20. China Nonferrous Mining Group Co., Ltd. organized quality quality training, improved quality management system, accelerated infrastructure construction, strengthened quality brand education, implemented quality improvement, and strengthened project quality supervision and inspection. Conduct a special quality seminar to strive to achieve "zero defects." Carry out enterprise quality benchmarking activities, and hold quality on-site on-site exchanges in demonstration enterprises to improve quality management. Organize quality knowledge contests and quality knowledge lectures in each production line workshop to enhance the quality concept of employees.

Twenty-one, China Communications Construction Group Co., Ltd. carried out various forms of quality knowledge education training and rationalization proposals, quality seminars, skill competitions and other innovative activities. Participate in relevant activities sponsored by local governments to promote the social responsibility of central enterprises. Conduct internal self-examination and self-correction activities to prevent quality accidents. Promote the research results of quality common disease prevention and control research, and carry out training and experience exchange activities for engineering quality common disease prevention and treatment personnel. Conduct "quality essay writing" activities.

22. China National Textile Corporation carries out various forms of publicity, training and inspection activities. The quality management department of each unit of the group conducts training and lectures for management personnel and production frontline workers. Organize all employees to tap the potential of technology, quality research, and carry out activities such as suggestions, small reforms, and technological innovations. Conduct quality management flight inspections to check for potential quality hazards.

Twenty-three, China National Silk Group Co., Ltd. carried out quality management publicity activities under the theme of “compacting the quality foundation and creating a hundred-year-old silk” in the whole group, improving the quality awareness and service awareness of all employees, and implementing the quality management of all levels of enterprises. The main responsibility is to improve the quality management level.

Twenty-four, China Metallurgical Geology Bureau to carry out quality integrity education activities. Carry out mass quality activities, thoroughly implement the "Code for the Implementation of Enterprise Quality Credit Management", and raise awareness of quality and integrity. Carry out quality service, quality rectification and quality improvement activities, and implement the responsibility of corporate quality.

Twenty-five, Xinhua International Group Co., Ltd. carried out spot checks on the technical discipline, quality control points and product quality of the unit to ensure product quality. Promote activities through TV, newspapers, slogans, newspaper windows, posters, large screens, office automation websites, and more. Conduct quality management education and training, conduct quality conferences, and analyze typical quality problems. Organize market research activities and visit next process activities to address the opinions and requirements of the next process or customer's product quality and service quality. Conduct team members (teams) to take the lead in quality improvement activities. Strengthen benchmarking management and improve corporate quality management capabilities.

Twenty-sixth, China Electric Power Construction Group Co., Ltd. held the “Quality Month” launching ceremony, and carried out the warning training week, the full participation week, the quality inspection week, and the summary and improvement week activities. Play a warning video of quality promotion videos and quality accidents.组织评选表彰“中国电建质量管理卫士”活动。开展对各业主单位的顾客满意度调查活动。开展质量综合自查，排查质量管理漏洞。各单位组织质量合理化建议和班组建设讨论，开展“我为质量管理献计”活动。

二十七、中国能源建设集团有限公司开展以质量法律法规、规章制度和创优工作指南为主的质量宣传、教育和培训活动。组织所属单位按行业分类辨识、评价质量风险，出台质量风险分级标准。组织专家分级、分类开展重点项目质量专项检查。组织开展自查自纠、质量工艺整顿、质量通病防治、精品项目创建、质量技能比武、质量知识竞赛等一系列全员活动，促进提高产品、工程、服务质量。

二十八、中国铁路物资总公司组织所属全资、控股二级公司学习、宣贯《质量发展纲要（2011-2020年）》。组织工业企业按照铁路行业产品质量检验标准对其主导产品质量状况进行自检活动，督促企业提出改进措施和实施方案。

二十九、中国工商银行以“提升金融服务体验，建设人民满意银行”为活动主题，开展金融消费者知识宣传服务专项活动，组织各级分支机构面向广大群众，尤其是青少年群体普及个人贷款、个人征信保护等金融基础知识和服务质量知识。开展产品体验专项活动，邀请广大客户体验新产品，征求客户的反馈意见，宣传“网上论坛—客户体验之声”栏目，促进产品质量功能优化。开展“个人客户满意度调查”活动，促进金融产品和服务质量提升。

三十、中国建设银行开展消费者权益保护宣传教育活动，面向员工加强消费者权益保护法律法规、规章制度、知识和案例的宣传，提升消费者权益保护意识和工作水平，面向社会公众集中开展金融知识和依法维权方面的宣传教育，组织金融知识进社区、进校园、进企业等特色宣讲活动。加强客户服务质量监测与改进，开展服务质量监测，基于监测数据，查找分析存在的不足，不断提升客户服务体验。

三十一、中国人寿保险（集团）公司以“保障民生，提升健康养老服务水平”为活动主题，开展对保险保障型功能及保险服务质量提升的宣传活动，尤其是产品质量安全责任保险、健康保险、养老保险、大病保险等热点问题的宣传力度。

三十二、中国太平保险集团举办专题培训、发放宣传单、现场咨询讲解等活动，以网络、报纸、杂志等多种媒体宣传各种产品和服务的创新，提升产品和服务质量，树立和维护质量信誉。

三十三、中国检验认证（集团）有限公司开展以“内抓宣贯、外强品牌、深入企业、提升质量”为活动主题的质量宣传活动。在北京地区联合北京市相关部门开展区域宣传册派发及宣传活动；在广东、广西等地区，为家具及装修材料生产企业提供质量技术服务和培训，在广州和深圳举办电子电气产品污染控制认证宣贯及环保标准技术交流活动。在西北地区组织“西北五省区重点获证企业质量论坛”活动。在上海地区开展图片展示活动。在江苏地区对重点产品类别企业开展事后监督走访和技术帮扶。邀请各类抽查不合格企业到实验室进行参观。

附件3

2014年全国“质量月”活动口号

推动“三个转变” 建设质量强国

提质增效升级打造中国质量

提质增效升级建设质量强国

贯彻党的十八届三中全会精神推动实施《质量发展纲要》

全民重质量共筑中国梦

增强质量意识建设质量强国

全面提高质量推动科学发展

恪守质量诚信践行社会责任

提高质量效益助推经济发展

建设质量强国共享美好生活

推动质量发展建设美丽中国

质量助推经济转型安全促进社会和谐

质量成就品牌信用誉满全球

质量同行诚信同心未来同建

共建质量强国同创美好生活

质量上台阶生活上品位

共筑质量大堤共享和谐生活

质量是民生之重兴国之道强国之策

质量是民生之本质量是幸福之根

提升质量追求卓越共建美丽中国

质量引领中国制造走向世界

认证认可传递信任服务发展

质量提升标准先行

人人创造质量人人享受质量

落实质量责任增强消费信心

提高服务质量追求顾客满意

赶超质量标杆争创一流服务

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