Nature Mattress Newsletter Staying in a new house, having a home of your own, the joy of moving is always happy. However, the public, Ms. Liu, was not happy. She had been unable to stay in the new house that had been renovated for nearly a year, and the reason was actually because of a mattress.
Citizen: The mattress has a odor for half a year.
The newly built house is not able to stay in the culprit is actually a mattress...
â–³ Ms. Liu bought the mattress.
"It is this mattress. I have been smelling for half a year." Speaking of the mattress she bought in March this year, Ms. Liu felt very wronged. Because of a mattress, the new house, which has been renovated for nearly a year, cannot be accommodated until now.
Ms. Liu introduced that in March of this year, she purchased a high-grade mattress named “Pu Lan mattress†in Wulidian Ouyada Furniture, which is 1.8*2 meters in size and still costs more than 5,600 yuan after discount. "I want to sleep every day, so I can't treat myself badly."
I intend to put the mattress in the new house to disperse the smell, and move into the new home when the mattress has no smell. “The salesperson said that the smell of the mattress is normal and can be eliminated in half a month.â€
“In May, I called a specialty store and they said that smell is normal.†Ms. Liu said that in order to live in a clean, clean and pollution-free new home, she has been renting a house for rent, just waiting for the mattress to have no smell. Enter a new home.
The newly built house is not able to stay in the culprit is actually a mattress...
â–³ Suspected moldy mat.
This month, when Ms. Liu looked at the new house, she found that the mattress still had a thick smell. She opened the mattress on the mat and found that the mat was yellow and white and suspected to be moldy. Ms. Liu, who couldn’t bear to endure, found a business and asked for a return and compensation.
Merchant: Actively solve the problem of returning
Ms. Liu found the service department of the Woodland mattress to request a return, and asked the other party to compensate for the cost of renting the house for half a year. "At least one refund for one." Ms. Liu said that because of the folding bed mattress, the time spent in the new house was delayed for half a year.
The seller said that only the return of Ms. Liu can be handled, but it cannot be compensated. After several rounds of negotiations, the two sides did not reach an agreement. In desperation, Ms. Liu told the reporter about the situation and hoped to get help.
The reporter called Xiaolan mattress after the sale today. Manager Xiao said that they had arranged for the staff to visit the door a few days ago. The yellow-white dots in the mat area were not moldy, but the powder produced by natural brown silk, which did not affect the use.
“In May, the other party did call and asked about the situation, but did not mention the return.†Manager Xiao said that Ms. Liu suggested that the mattress was moldy and requested to be replaced on December 17. After that, they also communicated with them twice. We are actively communicating with each other on this matter.
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